Unlock & Load

For any queries, please contact the Unlock & Load support at: unlocknload-help@upstreamsystems.com


The Unlock & Load service gives customers access to a promotional set of free and paid trivia games along with engaging online games.

The Service has a free participation leg with the opportunity to play fun trivia games and win real-value prizes; along with a premium subscription, where subscribers will be able to access engaging web mobile games for chances to win higher value prizes. Access to the premium service is free for the first 3 days, then subject to a daily subscription fee.

The Unlock & Load participation and subscription is exclusive to Vodacom South Africa mobile subscribers.

Unlock & Load Terms of Service


These Terms of Service contain the terms and conditions on which Upstream Systems South Africa (Pty) Ltd (“Vodacom’s Service Provider”) (collectively referred to as "Upstream, “we”, or “us”") provides services to you, our customer ("customer", "you" or "your").

Your Acceptance of these Terms and Conditions

Please read these Terms and Conditions carefully before using Unlock & Load Service or submitting information through the Service. By using the Service or submitting information through the Service, you are agreeing to these Terms and Conditions. If you do not agree, please do not use this Service or submit any information through the Service. We recommend that you print a copy of these Terms and Conditions and the associated Privacy Policy for your records. We reserve the right, at any time, to modify and update these Terms and Conditions from time to time by posting such updated Terms and Conditions, so please check back periodically. Any such updates shall apply to you and your use of the Service and by continuing to use the Service, you shall be deemed to have accepted such changes.

Service description

The “Unlock & Load” promotional marketing campaign (also referred to as the “Service”) is a loyalty Service available exclusively to Vodacom’s subscribers (the “Users”), where Users are invited to join, interact and participate in for chances to win valuable prizes.

The Service offers general knowledge trivia questions in the free part (Play for Free), along with a Premium leg offering a web portal with interactive gameplay along with SMS premium trivia question. Moreover, users will be prompted to join various premium Vodacom subscription-based services during the period of the Service.

‘Play-for-Free’ is an interactive trivia that allows Vodacom subscribers to stand chances in winning various prizes by entering a trivia-based game, where participants will be able to collect points by responding to the trivia game questions. Free Trivia Game subscribers will be invited to enter the Premium Services for chances to win bigger prizes while enjoying the available content. 

The Premium Services are based on daily charges offering '24 hours access eligibility'. The Service is accessible via SMS text as well as mobile friendly web portal (HTML5).

Registration and Cancellation of Unlock & Load Service

To register to the ‘Play-for-Free’ leg of the Unlock & Load Service and become a participant, you need to send one of the communicated keywords (‘OK’, ‘Yes, ‘Win’) to the dedicated SMS long code for the Unlock & Load ‘Play-for-Free’ Service (0820098578), free of charge. Upon sending one of these keywords, you will receive a confirmation SMS with invitation to start participating in the free trivia question via the same SMS long code (0820098578).

While participating in the ‘Play-for-Free’ leg of the Unlock & Load Service and answering Trivia questions, you will be invited to subscribe to the premium paid subscription of the Unlock & Load Service. Alternatively, you can also subscribe directly to the Premium leg of the Unlock & Load service by sending one of the valid subscription keywords (‘OK’, ‘Yes, ‘Win’, ‘In’). Upon confirming your subscription to the Unlock & Load Service, you will receive a confirmation SMS from the dedicated SMS long code (0820096186), along with instructions to participate in the Premium trivia, access the Premium web portal (HTML5), pricing information and indications to cancel the subscription. 

Users can cancel their participation to the ‘Play-for-Free’ leg or to the Premium leg of the Unlock & Load Service at any time, by sending a free SMS with the cancellation keyword STOP or CANCEL to the respective dedicated SMS long code (0820098578 or 0820096186). Subscribers who join the Unlock & Load service are considered Users of the Service until they cancel their subscription.

A Subscription can also be cancelled at the sole discretion of Upstream, in the event of a clear expression of non-interest in participating in the Service is demonstrated by a User (after subscription), via SMS communication (e.g. the User sending an SMS message reporting “I do not want to participate”).

Users who cancel their subscription can re-register at any given time by sending the defined registration keyword(s) to the dedicated long code.

To send or receive messages on the ‘Play-for-Free’ leg of the Unlock & Load Service is free of charge to the user. The service is not available to roaming users.

Subscription Charges of the Premium Leg

At launch, each customer will be eligible for a three (3) days Free Trial period to access the Unlock & Load Premium Service, upon completing the subscription for the first time. Users will be able to fully access the premium content during this period. This free three (3) days period is only available once for each customer, from the date he first confirms his subscription. On day 3, Users will be notified that charging will commence from the next day. At this point, Users can opt out from the service or continue to the charging model from day 4.

The Service is then available on a daily subscription basis, or at a promotional discounted price, as detailed below:
The daily subscription charge for the Unlock & Load Premium Service is ZAR 3,00/day (incl. VAT). Every day, Users are charged via the daily billing cycle that runs while a subscription is active. Upon each successful charge renewal of the daily subscription, Users are given access to:

- Premium Trivia Questions for the day: capped at 5 questions per day

- Credits to participate in the Premium Service website: 5 credits per successful charge, each credit allowing the user to play an entire online Game Session (1 pre-game + 1 Game).

Upon first activation of the Free Trial period, Users are given access to:

- Premium Trivia Questions for the day: capped at 5 questions per day

- Credits to participate in the Premium Service website: 5 credits a day, each credit allowing the user to play an entire online Game Session

In case of repeated unsuccessful charges, Upstream reserves the right, at its sole discretion, to terminate the Premium Service to the affected User.

All the interactions that the Users will have with the Service via SMS will be free of charge. Data charges may apply for accessing the Premium Service website www.unlocknload.upp.st

Service Duration

The Unlock & Load Service will have a limited initial duration of 120 days from its implementation date, on November 11, 2019. Possible extension of this initial duration will be notified to the Unlock & Load Service users prior to the last day of the initial duration and depicted in the Service Promotion section below.

Update to the Terms and Condition dated 9th of March 2020: The Competition will be extended for a second, third and fourth promotional period:

1 - “Extension Period” running from 00h01 on the 10th of March 2020 (the “Extension Start Date”) to 23h59 on the 07th of July 2020 (the “Extension End Date”).

2 - “Extension Period” running from 00h01 on the 08th of July 2020 (the “Extension Start Date”) to 23h59 on the 04th of November 2020 (the “Extension End Date”).

3 - “Extension Period” running from 00h01 on the 05th of November 2020 (the “Extension Start Date”) to 23h59 on the 04th of March 2021 (the “Extension End Date”).


4 - “Extension Period” running from 00h01 on the 05th of March 2021 (the “Extension Start Date”) to 23h59 on the 02nd of July 2021 (the “Extension End Date”).


Upstream reserves the right to suspend and/or cancel the Unlock & Load Service at any time for whatsoever reasons. Existing Users shall be notified of this decision via SMS prior to suspension and/or cancellation.

Service Promotion

To promote the Unlock & Load Service (also referred to as “the Service”), a Promotion is made available to all participants willing to join it.

The Organizing Entity (“the Organizer”) of the Promotion is: Upstream Systems, Long Point Office Park, 2nd Floor, Bradfield Drive, Corner Witkoppen Road & Montecasino Boulevard, Fourways, Sandton.

For any queries related to the Service Promotion, prizes and draws, please contact the Organizer Call Centre, weekdays from 08h00 to 17h00 on: +2711 568-1670

Upstream will introduce a ‘Play-for-Free’ trivia game over SMS, during which Subscribers will be prompted to join the Unlock & Load Premium leg and/or other services, in the ‘Play-for-Free’ trivia game (“the Promotion”). The Promotion Period will be from 11/11/2019 to 09/03/201 with the following extension periods:

1 – 10/03/2020 to 07/07/2020
2 – 08/07/2020 to 04/11/2020
3 – 05/11/2020 to 04/03/2021
4 – 05/03/2021 to 02/07/2021

To register for the ‘Play-for-Free’ Trivia game and earn points, Users can send an SMS with the communicated key word to 0820098578.  The relevant keywords will be communicated to subscribers via SMS during the promotion period. 

To subscribe to the Unlock & Load Premium Service, Users can respond to subscription propositions made within the ‘Play-for-Free’ Trivia game; or directly send an SMS with the communicated key word to 0820096186. The relevant keywords will be communicated to subscribers via SMS during the Promotion Period. 

Participants to the ‘Play-for-Free’ Trivia leg, and Subscribers to the Unlock & Load Premium Service, will also be able to obtain more information on each Promotion leg by sending the following keywords to the respective Service long code for free:

- “INFO” to get more information about the promotion
- “LAST” to get the last unanswered trivia question (free or premium)
- “POINTS” to get to know the points in the draw

Upstream reserves the right to change the start date, suspend, cancel or extend the period of the Promotion at any time.
Monthly and final prizes will be offered to active participants to the free Trivia game, as well as, the Unlock & Load Premium Service subscribers along with weekly prizes.

The Promotion is open to residents of South Africa that are Vodacom subscribers, excluding all persons linked to Vodacom or Upstream Systems: employees, representatives and agents of Vodacom or Upstream Systems, their respective parents and/or affiliated companies, contest suppliers, and those with whom any of the foregoing are domiciled.

In order to be eligible for the Service Promotion, a Participant needs to have collected at least one (1) point during the corresponding Prize Period.

The following table summarizes the Prizes to be awarded during the Promotion period. Please note that the Prize Value in the table below simply stipulates the corresponding economic value of the prize which may be awarded. This prize may not necessarily be in monetary terms but goods to that monetary value (e.g. a mobile device valued at ZAR 10,000). Upstream shall, in its own discretion, decide on what the prize should be as long as it is to the monetary value stipulated in the table below:


For which service

Prize Type / Value

Number of Prizes

Award Frequency

'Play-for-Free' Trivia Game

Vodacom Airtime:

Valued ZAR 6,000.00 incl. VAT


1 Prize at the end of the Promotion Period

Monetary Cash Prize:

ZAR 15,000.00 incl. VAT


1 Prize at the end of the Promotion Period

Electronic Device:

Valued up to ZAR 15,000.00 incl. VAT


1 Prize at the end of the Promotion Period


For which service

Prize Type / Value

Number of Prizes

Award Frequency

Unlock & Load Premium Service


R50 and R100 capped at 30 per day

15 (R50)    

15 (R100)


Monetary Cash Prize / Electronic Device:

ZAR 15,000.00 incl. VAT


1 Prize every 30 days of the Promotion Period

Final Cash Prize:

ZAR 500,000.00 incl. VAT


1 Prize at the end of the Promotion Period


Points Mechanism of the Service Promotion:
‘Play-for-Free’ leg:


Points Earned

Registration to the Trivia game


SMS Trivia Game: Correct Answer


SMS Trivia Game: Wrong/Invalid Answer


Daily points upon 1st MO of the day in the SMS Trivia Game- except from Special Commands


Upgrade to the Unlock & Load Premium Service or any other Service



Unlock & Load Premium Service:


Points Earned

Upon successful charge


SMS Trivia Game: Correct Answer


SMS Trivia Game: Wrong Answer


SMS Trivia Game: Invalid Answer



Above tables summarize the points (draw chances) scheme that applies for the ‘Play-for-Free’ Trivia and the Unlock & Load Premium Service, subject to the following rules:

Points cannot be transferred from one service / draw to another. 

Points cannot be transferred from one participant to another.

The points earned by a participant of the Promotion applies every time a user is charged successfully on the Premium service (same points earned if the user is charged at ZAR 3,00 (incl. VAT) or discounted ZAR 2,00 (incl. VAT).

The winners will be selected by means of a random draw selection after the end date of each stipulated period monthly/final, from all eligible entries which meet the requirements set out in these terms and conditions. Every draw will identify a winner and 10 runners up, who will be entitled to become the winners in the event the first selected will not comply with all the eligibility criteria.

The Prize is not transferable and may not be used in conjunction with any other competitions. Upstream may refuse to give any Prize if the qualifying procedures or these Terms and Conditions have not been adhered to or if it detects any irregularities or fraudulent practices. Upstream is entitled in its entire discretion to reject / withhold any Prize for any reason and will not be obliged to notify participants that they are rejected.

The winner is required to provide proof of eligibility and sign a prize acceptance form (as requested by Upstream) before a prize can be collected. If the winner fails to provide sufficient proof within that required period, s/he is disqualified and forfeits the prize and the next runner up is contacted.

Winners will be contacted by Upstream on the mobile phone number he / she has used to participate in either of the ‘Play-for-Free’ Trivia game or to subscribe to the Unlock & Load Service. Upstream will attempt to contact each winner at least 3 times a day over a period of 3 days, between the hours of 9am and 5pm. Should a selected winner fail to claim the prize, this winner will forfeit or decline acceptance of the prize. That person's right to the prize will be deemed to have been waived and the prize will be forfeited. Upstream reserves the right to then award the Prize to the next selected entrant.

Upstream shall request the winners’ consent in writing their image and/or likeness being used and published in connection with the Promotion or with the Service and for a period of 12 (twelve) months after they have been announced as winners. The winners may decline the use of their image and/or likeness by Upstream.

All risks and ownership of the Prize shall pass to the winner on transfer/delivery thereof and hence all of Upstream's obligations in regard to the Prize shall terminate. Upstream will advise of arrangements in respect of the delivery of the Prize at the time of contacting the winner.

Notwithstanding the fact the Prize awarding vests on the recipient immediately responding upon the determination of the results, any prize that remains unclaimed/undeliverable after a week of transfer or no reasonable effort is made on the part of the winners to claim despite having been advised that s/he has won the Prize, will be forfeited.

Participants are not allowed to use machines that automatically send SMS messages or automate/facilitate the billing process or any other alternative of interacting with the Service, other than the mobile phone. Upstream reserves the right to disqualify any participants under the suspicion of breaking this obligation.

Neither Upstream or any other person or party associated with the Service, their associated companies, agents, contractors and sponsors and any of its personnel involved in the Promotion, shall be liable whatsoever for any loss or damage incurred or suffered (including but not limited to direct or indirect or consequential loss), death or personal injury suffered or sustained arising from either participation in the Promotion or from claiming the Prize.

In addition, neither Upstream nor its agents/service providers shall be responsible for any loss or misdirected qualifying purchases, including entries that were not successful due to any failure of hardware, software, or other computer or technical systems.

Employees, directors and agents of Upstream, their immediate families, life partners, business partners and associates and any person directly involved with devising, producing, managing or marketing this promotion are not eligible to participate and win.

In the event that the user of the mobile phone (i.e. the participant in the Promotion) is not the person that is responsible for payment of the qualifying contract/existing qualifying contract, then the prize will be awarded to the person that is the account holder and responsible for payment of the qualifying contract/existing qualifying contract.

Only participants using a SIM card that has been RICA registered will be eligible to win prizes. Each owner of a SIM card is responsible to comply with South African law by RICA registering his / her SIM card effectively linking the mobile number to an individual as part of the government's efforts to regulate the communications sector. Note, use of multiple SIM cards will not enable you to win multiple times.

All information relating to the Promotion which is published on any marketing material will form part of these terms and conditions. In the event of any conflict between such marketing material and these terms and conditions, these terms and conditions shall prevail.

Intellectual Property

All Intellectual Property Rights, including all rights, title and interest in and to the Service and Content, of whatsoever nature existing now and, in the future, remain our absolute property and that of our licensors.

The use of any content, branding or Intellectual Property Rights of Upstream or third-party suppliers is subject to written consent in advance. You must not use the Service or the Content in any way that constitutes a violation of any law (including intellectual property law), or an infringement or misappropriation of our rights (including, without limitation, Intellectual Property Rights), or the rights or Intellectual Property Rights of our licensors or any third party.

You will not, at any time, acquire any rights, title, ownership or interest, including any Intellectual Property Rights, in or to the Service other than the limited, non-exclusive, non-transferable and revocable license to use the Service in accordance with these terms and conditions.

Where any of the content in Service has been licensed to Upstream or belongs to any third party, your rights of use will also be subject to any terms and conditions which that licensor or third party imposes from time to time and you agree to comply with such third-party terms and conditions.

Electronic Communications

By accessing the Unlock & Load Service web portal on a desktop computer or mobile device, or interacting with the Service via SMS, you consent to receiving electronic communications and notices from the Unlock & Load Service. The Service Provider or the Organizer may also send you electronic communications and notices promoting their own similar services. You agree that any notice, agreement, disclosure or other communications that we send to you electronically will satisfy any legal communication requirements and/or consumer protection laws, including that such communications be in writing.

Your conduct

By using the Unlock & Load Service, you agree not to upload, post, e-mail or otherwise send or transmit any material that contains viruses, or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment associated with the Unlock & Load Service. You also agree not to interfere, abuse and/or cause damage to the servers or networks, including third party networks, connected to the Unlock & Load Service or to violate any of the procedures, policies or regulations of networks connected to the Unlock & Load Service, the terms of which are incorporated herein. You also agree not to: (1) impersonate any other person while using the Unlock & Load Service; (2) conduct yourself in a vulgar, offensive, harassing or objectionable manner while using the Unlock & Load Service (3) use the Unlock & Load Service for any unlawful purpose; or (4) resell or export the software associated with the Unlock & Load Service.

Third Party Offers

The Unlock & Load Service may contain links to third party websites or programs that are not controlled by or affiliated to Upstream and Vodacom. Upstream is not responsible for the content, offers or privacy policies of such sites and programs. Your dealings with third party sites are solely between you and the applicable third party.

Use of Information Submitted

You are solely responsible for the information that you post on, through or in connection with the Service and that you provide to others. Upstream may reject or delete any User content for any or no reason, including, but not limited to, User content that at the sole discretion of Upstream, violates these Terms of Service.

You hereby grant Upstream an irrevocable, perpetual, transferable, fully paid-up, royalty-free, license (including the right to sublicense and assign to third party) and right to copy, reproduce, fix, adapt, modify, create derivative works from, manufacture, commercialize, publish, distribute, sell, license, sublicense, transfer, lease, transmit, publicly display, publicly perform, or provide access to electronically, broadcast, communicate to the public by telecommunication, display, perform, enter into computer memory, and use and practice, in any way, your User content, as well as, all modified and derivative works thereof in connection with our provision of the Service, including marketing and promotions of the Service. You also hereby grant to Upstream the right to authorize its service providers to exercise any of the rights granted to Upstream under these Terms and Conditions.

No Warranty & Limitation of liability

Upstream provides the Unlock & Load Service "as is" and without any warranty or condition, whether express, implied or statutory. Upstream specifically disclaims any implied warranties of title, merchantability, fitness for a particular purpose and non-infringement. To the extent allowed by law, Upstream assumes no liability or responsibility for any errors or omissions in the Unlock & Load Service; any failures, delays or interruptions in the Unlock & Load Service; any losses or damages arising from the use of the Unlock & Load Service including, without limitation, any damage to your mobile device; or any conduct by users of the Unlock & Load Service. We reserve the right to deliver the Unlock & Load Service in our sole and absolute discretion.

In no event shall Upstream and/or its service providers, its shareholders, directors, officers, employees or agents be liable (jointly or severally) to you for loss of use or any special, incidental, indirect or consequential damages arising out of or in connection with the Unlock & Load Service or these terms of service, on any theory of liability, and whether or not advised of the possibility of damage. If any applicable authority holds any portion of this section to be unenforceable, then liability will be limited to the fullest possible extent permitted by applicable law.


You agree to indemnify and hold Upstream and its service providers and its related companies, and each of their respective shareholders, directors, officers, employees, agents and merchant partners harmless from and against any third-party claim or cause of action, including reasonable attorneys' fees and court costs, arising, directly or indirectly, out of your use of the Unlock & Load Service or your violation of any law or the rights of any third party.

Governing Law

You agree that these terms of service or any claim, dispute or controversy (whether in contract, tort or otherwise, whether pre-existing, present or future, and including statutory, common law and equitable claims) between you and Upstream arising from or relating to these Terms of Service, their interpretation or breach, termination or validity, the relationships which result from these Terms of Service, or any related transaction shall be governed by and construed in accordance with the laws of the Republic of South Africa.


If any provision of these Terms of Service is held to be invalid or unenforceable, such provision shall be struck, and the remaining provisions shall be enforced. Headings are for reference purposes only and in no way define, limit, construe or describe the extent or scope of such section. Our failure to enforce any provision of these Terms of Service shall not constitute a waiver of that or any other provision. These Terms of Service set forth the entire understanding and agreement between you and Upstream with respect to the Service.


This clause explains how we collect, use, share and protect your personal information. This clause should be read together the Vodacom Privacy Policy, should we update this clause and our privacy policy, and we will post any changes on Vodacom’s website:


1. You consent to the collection, processing and disclosure of your personal information (including your name, email address, date of birth, mobile number, postcode and gender), communications and/or documents about you for the purpose of providing the services to you. We undertake to process such information in accordance with the applicable laws. Thus, the competition is for persons over the age of 18 and requires parental/guardian consent for persons under the age of 18.

2. Collecting your personal information - we can get your personal information when using the Unlock & Load Service. In the case of the use of the application your personal information is collected for the purpose of being used and processed in:

2.1. personalising the Service to your respective preferences;

2.2. for the serving of appropriate, tailored advertising to you via the application;

2.3. for the purpose of tracking the Services and platforms’ performance;

2.3. troubleshooting, data analysis, testing, research and service improvement and/or to identify any technical issues that may occur from time to time

2.4. for use to develop additional enhancements or improvements to the Service; and

2.5. statistical tracking, redundancy and audit purposes.

We may also collect information about you from other organizations, if this is appropriate. These include fraud-prevention agencies, business directories and credit reference agencies. We may also collect information about you from other companies, our business, or joint venture partners.

3. Understanding what you want

3.1. We might also use SDK codes (software development kit), cookies and other techniques such as beacons (small, clear picture files used to follow your movements on your device). This collected information tells us how you use the device and engage with the application.

3.2. This, in turn, helps us make the application content relevant to your interests and needs.

4. The personal information we collect

4.1. The information we may collect about you depends on the Upstream and Vodacom products and services you use and subscribe to. It includes (but is not limited to) the following:

4.1.1. your name, gender, date of birth, home language, address, and email address;

4.1.2. your preferences for particular products, services or lifestyle activities when you tell us what they are – or when we assume what they are, depending on how you use our products and services;

4.1.3. your contact with us – such as a note or recording of a call you make to one of our contact centers, an email or letter you send to us or other records of any contact you have with us;

4.1.4. your account information – such as phone number, handset type, handset model, whether you are a post or prepaid customer, dates of payment owed and received, Top Up information, the subscription services you use, or any other information related to your account.

4.2. We will also get information on how you use our products and services, such as:

4.2.1. the phone numbers that you call or send messages to (or the phone numbers that you receive these calls and messages from);

4.2.2. the date, time and length of the calls and messages you send or receive through our network, and your approximate location at the time these communications take place;

4.2.3. the level of service you receive – for example, network faults and other network events which may affect our network services;

4.2.4. your website browsing information (which includes information about the websites you visit, and about how you use our website or other Vodafone Group websites on your mobile or a PC;

4.2.5. the date, time and length of your internet browsing, and your approximate location at the time of browsing;

4.2.6. your brand preference, preferred video categories, related preferences and type of services you typically access

5. Using your personal information

5.1. We may use and analyze your information to:

5.1.1. process the goods and services you have bought;

5.1.2. keep you informed generally about new products and services;

5.1.3. provide the relevant service or product to you. This includes other services not included in these terms and conditions, and services that use information about where you are when using your mobile equipment (location information) and to contact you with messages about changes to the service or product;

5.1.4. contact you with offers or promotions based on how you use our products and services. These include your calling and messaging activities, location information and browsing information;

5.1.5. send you targeted and relevant messages, based on your behavior, permission and preferences. From time to time, we will send you a range of different messages, from Upstream, Vodacom as well as 3rd party brands, to keep you informed or simply for you to tell us what you are into. These are not just offers and promotions but messages from your favorite brands including new products, discounts, limited offers, gifts and more. It works by using information about you to send you targeted messages relevant to you;

5.1.6. respond to any questions or concerns you may have about using our network, products or services;

5.1.7. let you know about other companies' products and services we think may interest you (including offers and discounts we’ve specially negotiated for our customers);

5.1.8. protect our network and manage the volume of calls, texts and other use of our network. For example, we identify peak periods of use so we can try and ensure the network can handle the volume at those times;

5.1.9. understand how you use our network, products and services. That way, we can develop more interesting and relevant products and services, as well as personalizing the products and services we offer you;

5.1.10. carry out research and statistical analysis including to monitor how customers use our network, products and services on an anonymous or personal basis;

5.1.11. prevent and detect fraud or other crimes, recover debts or trace those who owe us money;

5.1.12. provide aggregated reports to third parties (such reports do not contain any information which may identify you as an individual)

5.2. The information we use will be your approximate location, based on the nearest mobile cell site. As a result, this will change as you move around with your mobile phone.

5.3. We will store your information for as long as we have to by law. If there is no legal requirement, we will only store it for as long as we need it.

6. Sharing your personal information

6.1. Upstream may share information about you with:

6.1.1. companies in the Vodacom and Vodafone Group (Vodafone Group Plc and any company or other organization in which Vodacom owns more than 15% of the share capital);

6.1.2. partners or agents involved in delivering content;

6.1.3. companies who are engaged to perform Service for, on behalf of Vodacom (Pty) Ltd including Vodafone Limited, or the Vodafone Group;

6.1.4. where applicable, credit reference, fraud prevention or business scoring agencies, or other credit scoring agencies;

6.1.5. debt collection agencies or other debt recovery organizations;

6.1.6. law enforcement agencies, regulatory organizations, courts or other public authorities if we have to, or are authorized to by law;

6.1.7. emergency services (if you make an emergency call), including your approximate location.

6.2. We will release information if it’s reasonable for the purpose of protecting us against fraud, defending our rights or property, or to protect the interests of our customers.

6.3. If we are reorganized or sold to another organization, we may transfer any personal information we hold about you to that organization.

6.4. We may need to transfer your information to other group companies or service providers in countries outside South Africa. This may happen if our servers or suppliers and service providers are based outside South Africa, or if you use our services and products while visiting countries outside this area.

6.5. We may also share your information with partner organizations we’ve chosen carefully, so they can contact you about their products and services.

7. Keeping your personal information secure

7.1. We have specialized security teams who constantly review and improve our measures to protect your personal information from unauthorized access, accidental loss, disclosure or destruction.

7.2. If we have a contract with another organization to provide us with services or a service on our behalf to process your personal information, we will make sure they have appropriate security measures and only process your information in the way we’ve authorized them to. These organizations will not be entitled to use your personal information for their own purposes. If necessary, our security teams will check them to make sure they meet the security requirements we have set.

7.3. Communications over the internet are not secure unless they have been encrypted. Your communications may go through a number of countries before being delivered – as this is the nature of the internet. We cannot accept responsibility for any unauthorized access or loss of personal information that’s beyond our control.

8. User Rights:

8.1. Right to update and change information and contact details.

8.2. Right to freedom from automated decision making.

8.3. Right to access personal information.

8.4. Right to unsubscribe and opt-out of the service.

The personal data collected within the scope of this Unlock & Load Service will be treated as private and confidential. It shall not be disclosed to other individuals or organizations, except in the event of legislation to the contrary or where the Participants themselves authorize such. The data will be stored on servers with access control on a need-to-know basis and limited by passwords.

Governing Law & Amendments

This Service is organized under and governed by the laws and statutes of South Africa. 
These Terms & Conditions are valid during the Unlock & Load Service Period until amended or suspended by the Organizer.